Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Cameron Thompson0
Devi Jaspal0
Ryan Pellet0
Date of Patent
June 12, 2012
0Patent Application Number
117412840
Date Filed
April 27, 2007
0Patent Citations Received
...
Patent Primary Examiner
Patent abstract
Enhancements to customer care capabilities can be prioritized and presented using a repeatable methodology which allows information to be collected, processed, and utilized in a uniform fashion across engagements. Such a methodology can be designed so as to be flexible enough for any customization which is required in particular circumstances. Various tools which can be used in such a methodology include computerized surveys, evaluation formulae, prioritization graphs, and weighing scales.
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