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List of Genesys (company) patents

List of Genesys (company) patents
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Patents where
Current Assignee
Name
is
Genesys (company)Genesys (company)
Name
Description
Patent Applicant
Current Assignee
Inventor
Patent Jurisdiction
Patent Number
Date of Patent
‌
US Patent 11367051 System and method for conducting an automated interview session

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
11367051
June 21, 2022
‌
US Patent 9386152 Intelligent automated agent and interactive voice response for a contact center

Patent 9386152 was granted and assigned to Genesys (company) on July, 2016 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9386152
July 5, 2016
‌
US Patent 9848084 Adaptable business objective routing for a contact center

Patent 9848084 was granted and assigned to Genesys (company) on December, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9848084
December 19, 2017
‌
US Patent 9674361 System and method for intelligent task management in a workbin

Patent 9674361 was granted and assigned to Genesys (company) on June, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9674361
June 6, 2017
‌
US Patent 9912810 System and method for chat automation

Patent 9912810 was granted and assigned to Genesys (company) on March, 2018 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9912810
March 6, 2018
‌
US Patent 8018921 Using XML expressed primitives for platform and system-independent call modeling

Patent 8018921 was granted and assigned to Genesys (company) on September, 2011 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
8018921
September 13, 2011
‌
US Patent 6985478 Using XML expressed primitives for platform and system-independent call modeling

Patent 6985478 was granted and assigned to Genesys (company) on January, 2006 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
6985478
January 10, 2006
‌
US Patent 9762733 System and method for recommending communication mediums based on predictive analytics

Patent 9762733 was granted and assigned to Genesys (company) on September, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9762733
September 12, 2017
‌
US Patent 11290594 Cumulative average spectral entropy analysis for tone and speech classification

Patent 11290594 was granted and assigned to Genesys (company) on March, 2022 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
11290594
March 29, 2022
‌
US Patent 9866693 System and method for monitoring progress of automated chat conversations

Patent 9866693 was granted and assigned to Genesys (company) on January, 2018 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9866693
January 9, 2018
‌
US Patent 9596350 Virtual interactions in contact center operations

Patent 9596350 was granted and assigned to Genesys (company) on March, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9596350
March 14, 2017
‌
US Patent 9723151 Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience

Patent 9723151 was granted and assigned to Genesys (company) on August, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9723151
August 1, 2017
‌
US Patent 9294615 System and method for handling call recording failures for a contact center

Patent 9294615 was granted and assigned to Genesys (company) on March, 2016 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9294615
March 22, 2016
‌
US Patent 9823949 System and method for intelligent task management and routing

Patent 9823949 was granted and assigned to Genesys (company) on November, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9823949
November 21, 2017
‌
US Patent 9588830 Local survivability in a distributed contact center environment

Patent 9588830 was granted and assigned to Genesys (company) on March, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9588830
March 7, 2017
‌
US Patent 9008283 Customer portal of an intelligent automated agent for a contact center

Patent 9008283 was granted and assigned to Genesys (company) on April, 2015 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9008283
April 14, 2015
‌
US Patent 9648167 Back office services of an intelligent automated agent for a contact center

Patent 9648167 was granted and assigned to Genesys (company) on May, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9648167
May 9, 2017
‌
US Patent 9628623 Graphical user interface for monitoring and visualizing contact center routing strategies

Patent 9628623 was granted and assigned to Genesys (company) on April, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9628623
April 18, 2017
‌
US Patent 9479640 Multimodal interactive voice response system

Patent 9479640 was granted and assigned to Genesys (company) on October, 2016 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9479640
October 25, 2016
‌
US Patent 9571646 Routing user communications to agents

Patent 9571646 was granted and assigned to Genesys (company) on February, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9571646
February 14, 2017
‌
US Patent 9912812 Graphical user interface for configuring contact center routing strategies

Patent 9912812 was granted and assigned to Genesys (company) on March, 2018 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9912812
March 6, 2018
‌
US Patent 9143616 System and method for managing traffic bursts on a per tenant basis

Patent 9143616 was granted and assigned to Genesys (company) on September, 2015 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9143616
September 22, 2015
‌
US Patent 9531878 System and method for access number distribution in a contact center

Patent 9531878 was granted and assigned to Genesys (company) on December, 2016 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9531878
December 27, 2016
‌
US Patent 9635182 Method and system for managing interactive communications campaigns with call pacing

Patent 9635182 was granted and assigned to Genesys (company) on April, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9635182
April 25, 2017
‌
US Patent 9648168 Method and apparatus for optimizing response time to events in queue

Patent 9648168 was granted and assigned to Genesys (company) on May, 2017 by the United States Patent and Trademark Office.

Genesys (company)
Genesys (company)
Genesys (company)
Genesys (company)
United States Patent and Trademark Office
United States Patent and Trademark Office
9648168
May 9, 2017
...
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