List of inContact patents

Patents where

Current Assignee

Name

inContact

Name	Description	Patent Applicant	Current Assignee	Patent Jurisdiction	Patent Number	Date of Patent
‌ US Patent 10970682 System and method for agent scheduling using mixed integer linear programming	Patent 10970682 was granted and assigned to inContact on April, 2021 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	10970682	April 6, 2021
‌ US Patent 11303753 Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestration	Patent 11303753 was granted and assigned to inContact on April, 2022 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11303753	April 12, 2022
‌ US Patent 11477322 System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center	Patent 11477322 was granted and assigned to inContact on October, 2022 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11477322	October 18, 2022
‌ US Patent 11509604 Enforcement of time-based user access levels for computing environments	Patent 11509604 was granted and assigned to inContact on November, 2022 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11509604	November 22, 2022
‌ US Patent 11323569 Contact center network and method for establishing a communication session in a contact center network	Patent 11323569 was granted and assigned to inContact on May, 2022 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11323569	May 3, 2022
‌ US Patent 11632627 Systems and methods for distinguishing audio using positional information	Patent 11632627 was granted and assigned to inContact on April, 2023 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11632627	April 18, 2023
‌ US Patent 11403335 Leverage interaction attributes and file access patterns to predict active life of media file to optimize storage usage	Patent 11403335 was granted and assigned to inContact on August, 2022 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11403335	August 2, 2022
‌ US Patent 11337133 Systems and methods for optimal channel selection	Patent 11337133 was granted and assigned to inContact on May, 2022 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11337133	May 17, 2022
‌ US Patent 11546826 Systems and methods for optimal channel selection	Patent 11546826 was granted and assigned to inContact on January, 2023 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11546826	January 3, 2023
‌ US Patent 10484538 Computer-implemented method of fowarding calls predictive dialer system and data base	Patent 10484538 was granted and assigned to inContact on November, 2019 by the United States Patent and Trademark Office.		inContact	United States Patent and Trademark Office	10484538	November 19, 2019
‌ US Patent 11005996 Contact center network and method for establishing a communication session in a contact center network	Patent 11005996 was granted and assigned to inContact on May, 2021 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11005996	May 11, 2021
‌ US Patent 11271825 Real availability application	Patent 11271825 was granted and assigned to inContact on March, 2022 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11271825	March 8, 2022
‌ US Patent 9838532 Contact center load forecasting	Patent 9838532 was granted and assigned to inContact on December, 2017 by the United States Patent and Trademark Office.		inContact	United States Patent and Trademark Office	9838532	December 5, 2017
‌ US Patent 8787546 Apparatus, system, and method for automated call initiation	Patent 8787546 was granted and assigned to inContact on July, 2014 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	8787546	July 22, 2014
‌ US Patent 9723075 Systems and methods for data synchronization management between call centers and CRM systems	Patent 9723075 was granted and assigned to inContact on August, 2017 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	9723075	August 1, 2017
‌ US Patent 9661149 Telephony systems using cloud computing for interconnecting businesses and customers	Patent 9661149 was granted and assigned to inContact on May, 2017 by the United States Patent and Trademark Office.		inContact	United States Patent and Trademark Office	9661149	May 23, 2017
‌ US Patent 8548144 Apparatus, system, and method for automated call initiation	Patent 8548144 was granted and assigned to inContact on October, 2013 by the United States Patent and Trademark Office.		inContact	United States Patent and Trademark Office	8548144	October 1, 2013
‌ US Patent 11659092 Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestration		inContact	inContact	United States Patent and Trademark Office	11659092	May 23, 2023
‌ US Patent 11716671 Systems and methods for optimal channel selection		inContact	inContact	United States Patent and Trademark Office	11716671	August 1, 2023
‌ US Patent 11778096 Contact center network and method for establishing a communication session in a contact center network	Patent 11778096 was granted and assigned to inContact on October, 2023 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11778096	October 3, 2023
‌ US Patent 11782940 System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center	Patent 11782940 was granted and assigned to inContact on October, 2023 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11782940	October 10, 2023
‌ US Patent 11838287 Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact center	Patent 11838287 was granted and assigned to inContact on December, 2023 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11838287	December 5, 2023
‌ US Patent 11647120 System and method for redirecting inbound-voice-interactions to digital channels in a contact center	Patent 11647120 was granted and assigned to inContact on May, 2023 by the United States Patent and Trademark Office.	inContact	inContact	United States Patent and Trademark Office	11647120	May 9, 2023
‌ US Patent 11683244 Real availability application		inContact	inContact	United States Patent and Trademark Office	11683244	June 20, 2023
‌ US Patent 11657049 System and method for reducing wait-time in a multichannel contact center		inContact	inContact	United States Patent and Trademark Office	11657049	May 23, 2023

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