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Augment Solutions, or Augment CXM, is a company that is focused on customer support and customer experience. The company was founded in 2016 by Brandon Barron, Eric Dunn, and Matt Swanson, in San Francisco, California.
The software that Augment Solutions has developed is designed to provide customer experience management, and is powered by a patented semantic neural network. The platform that allows a brand to monitor their workforce in real-time, and assist customers to receive a quality experience. Companies are also able to receive real-time coaching to train agents with artificial intelligence.
Augment CXM works with top brands around the world, and aim to increase efficiency, sales conversions, and growth in customer satisfaction. Their solutions are used by Live Person, Oracle, salesforce, zendesk, bold360, and Genesys. The platform automatically identifies groups of employees and key moments to provide training material that helps brands focus on how to improve their user experience.
