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Directly

Directly is a San Francisco-based developer of artificial intelligence systems of customer experience and chatbots founded by Antony Brydon, Jean Tessier and Jeff Patterson.

Overview Structured Data Issues Contributors Activity

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Edits on 19 Feb, 2024

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Golden Au

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Industry

Automation

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Golden Au

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Industry

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Gig economy

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Number of Employees (Ranges)

51 – 2000

Edits on 28 Jun, 2023

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Katrina-Kay Pettitt

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Industry

Technology

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Golden AI

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Wellfound ID

directly

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Katrina-Kay Pettitt

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Tagline

Resilient Customer Support.

Motto

Resilient Customer Support.

Edits on 19 Feb, 2023

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Dmitry Bauer

edited on 19 Feb, 2023

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Directly

Directly is a San Francisco-based developer of artificial intelligence systems of customer experience and chatbots founded by Antony Brydon, Jean Tessier and Jeff Patterson.

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Golden AI

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Funding Rounds

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Golden AI

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Investors

Designer Fund

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Golden AI

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Investors

Wei Guo

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Golden AI

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Investors

M12 Ventures

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Golden AI

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Article

Article

Directly is a provider of resilience to companies by delivering more automated and elastic customer support operations. Founded in 2011 by Antony Brydon, Jean Tessier, and Jeff Patterson and based in San Francisco, Directly offers AI-powered solutions to help customer support resolve customer issues with a mix of automation and human support. Their platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.