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ICM Hub is an artificial Intelligence company that is interested in providing customer service for airlines. The company was founded in 2016 by Alexander Tange, in New York, New York, United States.
The company looks to assist airlines that have trouble with keeping up with frequent customer inquiries. The hub provides and automated, artificial intelligence-based customer interaction, so that a service personnel can focus on difficult customer conversations.
The company looks to empower travel companies to serve customers and to benefit customer satisfaction and to provide a one-on-one user interaction through an intelligent customer interaction.
Some of the customers and partners that ICM Hub works with includes Amadeus, Etihad Airways Partner, Top Bonus Loyalty, LATAM, and Lufthansa.
ICM Hub utilizes technology such as natural language processing, is designed for English, French, Spanish, and German, for proactive engagement, is designed for complex workflows, has voice capabilities of Amazon Alexa Echo, memorizes data and recognizes context and provides analysis through machine learning.
