Qudini

Qudini is a software company that specializes in developing software for customer experience management, specifically for retail stores and banks. It was founded in 2012 and had its headquarters in the United Kingdom before it was acquired by Verint Systems in 2023 for an undisclosed amount.

Introduction to Qudini

The Quidini platform is designed to improve the experience for customers in various contexts. It is cloud-based and customizable for the sectors in which it can be used, including retail, banking, higher education, automotive, and electronics.

The company describes itself as a "retail choreography suite" with various features to streamline the shopping experience. The platform offers the following:

• appointment scheduling software
• a walk-in virtual queue system
• an online event booking system
• an occupancy counting application
• a click-and-collect pickup system
• task management software

The platform can also show clients data insights related to the customer experience with metrics, such as appointments that have been fulfilled and industry trends.