US Patent 10007661 Automated receiver message sentiment analysis, classification and prioritization

Techniques are provided for performing automated operations to analyze and prioritize incoming user messages. An indication of a message sent to a recipient user is received. Based at least in part on configuration information associated with the recipient user, the received message is analyzed. Analyzing the received message includes at least one of determining sentiments associated with the received message, determining intentions associated with the received message, determining document classes associated with the received message, and generating summary information corresponding to the received message. Based at least in part on the analyzing of the received message, a prioritized listing of multiple messages associated with the recipient user, including the received message, is displayed to the recipient user.