Patent attributes
Methods and systems for a diagnostic service assistant for connected devices. The device service assistant enables users to diagnose and repair connected devices remotely and/or locally with the use of relevant information. The diagnostic service assistant includes a knowledge base with semantic models that manage heterogeneous sources of relevant information distributed over internal and external storage locations, typically accessible through the internet. The heterogeneous sources of information include 1) device profiles, device status, device histories, and/or aggregated information from similar devices from different users, 2) electronic technical manuals and/or 3) user generated contents and 4) aggregated and analyzed knowledge of knowledge sources.
