Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Tom Fairweather0
Christian McArdle0
James Swinhoe0
Jonathan Alexander Wade0
Date of Patent
July 10, 2018
0Patent Application Number
154721270
Date Filed
March 28, 2017
0Patent Primary Examiner
Patent abstract
A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.
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