Patent attributes
Aspects of the present disclosure involve systems and methods for troubleshooting interruptions of service from a telecommunications network and providing potential remedies to restore the interrupted service to the customer. The system may utilize a service path mapping system to determine the network elements, components, connections, and/or ports included in providing a particular service to a customer and obtain data from several databases of the telecommunications network related to the service path. Once collected, the data may be correlated utilized to diagnose or identify a source of the service interruption in the service path to begin to restore the interrupted service. In one embodiment, an analysis of the provided information provides an output a probability of potential sources of the service interruption. This information may then be utilized to restore the service to the customer with minimal or no involvement with network engineers or field technicians.
