US Patent 10084665 Resource selection using quality prediction

Disclosed is a system and method for receiving a communication session request and identifying a plurality of available gateways available to handle the communication session request. For each gateway of the plurality of available gateways, gateway metrics of the performance of the gateway are predicted. Based on the predicted gateway metrics, a user rating for the communication session request being handled by the gateway is predicted. Based on the predicted user rating for each gateway, a gateway is selected from the plurality of available gateways.