Patent attributes
A method for scheduling outbound communications to sales leads based, at least partly, on a model of customer behavior derived from (i) customer data gathered from a plurality of customers that initiated contact with an electronic communications interface, and (ii) time data recording for each of the customers a time or time period at which the customer interacted with the electronic communications interface. The model predicts, for one or more time periods and segments of a population, a likelihood of successfully engaging with a person from the segment of the population. The scheduling includes prioritizing the outbound communications to the sales leads during one or more defined time periods. A method of determining a preferred time to make an outbound communication to a sales lead is based, at least partly, on the model of customer behavior. A method for scheduling outbound communications to sales leads during a defined time period is based, at least partly, on statistics gathered from an inbound call center. The statistics connect customers and the time of inbound calls by the customers, and the scheduling further includes prioritizing the outbound communications to the sales leads during the defined time period.
