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US Patent 10101974 Contact center application creating using reusable program modules

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Is a
Patent
Patent

Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
10101974
Patent Inventor Names
Herbert Ristock0
Josh Mahowald0
Petr Makagon0
Praphul Kumar0
Date of Patent
October 16, 2018
Patent Application Number
14448759
Date Filed
July 31, 2014
Patent Citations Received
‌
US Patent 11783246 Systems and methods for workforce management system deployment
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
0
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US Patent 11943391 Method and apparatus for routing communications within a contact center
0
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US Patent 11677875 Method and apparatus for automated quality management of communication records
0
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US Patent 11856140 Predictive communications system
0
Patent Primary Examiner
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Wei Zhen
Patent abstract

An application development platform transmits to a content provider system instructions that provide a user interface for developing an application that specifies a first multi-step communication flow between a communications device and a communications system. The platform receives from parameters of a program functionality for inclusion in the application, and selects one or more recommended program modules based on the parameters. The platform transmits instructions that provide a user interface for displaying the one or more recommended program modules. The platform receives data indicating a user selection of a particular program module. In response, the platform transmits instructions that provide a user interface for enabling user configuration of the particular program module. The platform receives modified parameters of the particular program module and determines a second multi-step communication flow between the communications device and the communications system based on the first multi-step communication flow and the modified parameters.

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