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US Patent 11971908 Method and apparatus for detecting anomalies in communication data

Patent 11971908 was granted and assigned to Talkdesk on April, 2024 by the United States Patent and Trademark Office.

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Patent abstract

A method and system for determining anomalies in call center communications. Data relating to communications is streamed and processed to obtain baseline probability distributions over various domains of communications. Streams related to subsequent calls are compared to the baselines to determine anomalies.

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