Is a
Patent attributes
Patent Applicant
0
Current Assignee
0
Patent Jurisdiction
Patent Number
Patent Inventor Names
Thomas H. Judge0
Katherine Dintenfass0
Minh Vuong0
Susan Varghese0
Britton T. Farrell0
Cameron Wadley0
Craig Terrill0
Hamid Dalglijli0
...
Date of Patent
November 20, 2018
0Patent Application Number
151645260
Date Filed
May 25, 2016
0Patent Citations Received
Patent Primary Examiner
Patent abstract
Systems are provided for providing contextualized user recapture solutions. A user interaction contextualization system may receive a notification of a user accessing one of the organization's services via a user device. Responsive to the notification, the user interaction contextualization system may collect and analyze contextual data from various data sources, and real-time and historical user engagement data associated with the user. The user interaction contextualization system may then use the collected data to determine the user's likelihood of abandonment of the organization's services. Based on the likelihood of abandonment, the user interaction contextualization system may initiate one or more user recapture solutions.
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