Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Larissa Lapshina0
Alwin B. Carus0
Yoryos Yeracaris0
Date of Patent
December 4, 2018
Patent Application Number
15251868
Date Filed
August 30, 2016
Patent Citations Received
Patent Primary Examiner
Patent abstract
An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.
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