Is a
Patent attributes
Patent Applicant
0
Current Assignee
0
Patent Jurisdiction
Patent Number
Patent Inventor Names
Gunjan C. Vijayvergia0
Bharat Prasad0
Vijay Jayapalan0
Date of Patent
January 1, 2019
0Patent Application Number
153487590
Date Filed
November 10, 2016
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A method of routing a communication of a customer to an appropriate service representative includes, in accordance with an embodiment of the present disclosure, identifying, within a database stored to a server, a customer account associated with the customer. The method also includes analyzing a data fingerprint saved to the customer account, where the data fingerprint comprises data indicative of a plurality of life events associated with the customer. The method also includes determining, via a switch, the appropriate service representative based on the analyzing of the data fingerprint.
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