Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Saket Agarwal0
Date of Patent
January 29, 2019
Patent Application Number
14265758
Date Filed
April 30, 2014
Patent Citations Received
...
Patent Primary Examiner
Patent abstract
Disclosed are various embodiments that relate to creation of a session corresponding to a support request initiated by a customer. Browsing activity, content pages and session notes of a customer service agent are tracked and stored, and a browse history user interface element expressing a browse history associated with the session is generated in a customer service agent user interface. If the session is transferred to another customer service agent, another customer service agent user interface can be generated that also includes the browse history user interface element.
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