Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Vlad Georgescu0
Jeff Patterson0
Scott Golubock0
Stephen Hsu0
Antony Fenwick Brydon0
Eugene Mandel0
Jason Fama0
Jean Tessier0
Date of Patent
March 19, 2019
Patent Application Number
15476789
Date Filed
March 31, 2017
Patent Citations Received
Patent Primary Examiner
Patent abstract
In a crowd sourcing approach, responses to customer service inquiries are provided by routing the inquiries to an independent group of experts. Machine learning based systems are used in combination with contact center staff and/or the independent experts to resolve the customer service inquiries.
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