US Patent 10237213 Online chat questions segmentation and visualization

A computer monitors communications between at least two users on the electronic communication platform. The computer associates the monitored communications with one or more communication segments, while each communication segment being associated with a corresponding graphical user interface (GUI) component of a communication program. The computer identifies a question within the monitored communications and associates the identified question with at least one question component of the GUI of at least one of the one or more communication segments.