Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Glen Robert Simpson0
Didier Giannesini0
Clive Ilan Ross0
Date of Patent
April 9, 2019
0Patent Application Number
147884100
Date Filed
June 30, 2015
0Patent Citations Received
0
Patent Primary Examiner
Patent abstract
An example method to generate knowledge base articles involves analyzing user-satisfaction indicators of a plurality of user response messages in a forum message board of a cloud computing system. The user response messages are posted in response to a first message requesting assistance related to a computing resource. One of the user response messages having a highest one of the user-satisfaction indicators relative to others of the plurality of user response messages is selected. A knowledge base article is generated based on the selected user response message.
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