Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Date of Patent
April 16, 2019
Patent Application Number
14045968
Date Filed
October 4, 2013
Patent Citations Received
Patent Primary Examiner
Patent abstract
The methods, apparatus, and systems described herein facilitate decision-making by providing predictions of outcomes and behaviors. The methods include receiving a communication between an agent and a prospect, analyzing density of keywords in a text version of the communication to determine the type of communication and amount of value time, determining if the communication is a first meaningful contact based on the type of communication and amount of value time, and predicting a likelihood of a prospect's action based on the determination.
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