US Patent 10277666 Escalation of feedback instances
Patent 10277666 was granted and assigned to AT&T Intellectual Property I on April, 2019 by the United States Patent and Trademark Office.
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Concepts and technologies disclosed herein are directed to escalation of feedback instances. In one aspect disclosed herein, a feedback instance escalation resolver (“FIER”) system can receive a feedback instance escalation request from an original feedback instance. The feedback instance escalation request can identify a deficiency in the original feedback instance. The FIER system can examine the feedback instance escalation request and an objective of the original feedback instance to identify a new objective of an escalated feedback instance. The FIER system can create a definition for the escalated feedback instance to satisfy the objective and can map the definition for the escalated feedback instance to an existing feedback instance model. The FIER system can generate a feedback instance escalation realization request directed to a feedback instance orchestrator and controller (“FIOC”) system. The feedback instance escalation realization request can instruct the FIOC system to realize the escalated feedback instance.
US Patent 10277666 Escalation of feedback instances
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