Is a
Patent attributes
Patent Applicant
Patent Jurisdiction
Patent Number
Patent Inventor Names
Jonathan M. Keller0
Date of Patent
May 14, 2019
0Patent Application Number
152677320
Date Filed
September 16, 2016
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A system and method are presented for body language analysis of a video interaction. In a contact center system, the video interaction between an agent and a customer may be monitored and used to determine automatic actions when threshold are met and/or matches are made. Training videos comprising determined metrics may be used for comparison to real-time interactions. Scoring and/or matches may be utilized to determine a threshold to trigger pre-determined actions based on comparison to the training videos.
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