Is a
Patent attributes
Patent Applicant
0
Current Assignee
0
Patent Jurisdiction
Patent Number
Patent Inventor Names
Vijay Jayapalan0
Eric Smith0
Greg Yarbrough0
Date of Patent
June 25, 2019
0Patent Application Number
145267490
Date Filed
October 29, 2014
0Patent Citations Received
Patent Primary Examiner
Patent abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for sending a forked media stream of an electronic communication between a customer and an agent to an analysis system for a duration. Receiving analysis results obtained from one or more analytics performed on the forked media stream. Then, determining whether to perform one or more operations in response to the analysis results.
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