US Patent 10362141 Service group interaction management

A technology is described for monitoring interaction events at services and determining service management actions associated with the services. An example method may include receiving metadata describing interaction events at services executing in a computing service environment and using the metadata to generate a routing map that provides routing details for the interaction events at the services. The routing map may be analyzed to identify interaction characteristics associated with the interaction events at the services and the analysis of the routing map may be used in determining a service management action associated with the services based in part on the interaction characteristics associated with the interaction events.