US Patent 10409913 Methods and systems to train classification models to classify conversations

Methods and systems for training a conversation-classification model are disclosed. A first set of conversations in a source domain and a second set of conversation in a target domain are received. Each of the first set of conversations has an associated predetermined tag. One or more features are extracted from the first set of conversations and from the second set of conversations. Based on the similarity of content in the first set of conversations and the second set of conversations, a first weight is assigned to each conversation of the first set of conversations. Further, a second weight is assigned to the one or more features of the first set of conversations based on the similarity of the one or more features of the first set of conversations and of the second set of conversations. A conversation-classification model is trained based on the first weight and the second weight.