Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Monowar Hossain0
Thomas Wirtz0
Thomas Tam0
Anamaria Csupor0
Rujuta Patel0
Date of Patent
October 15, 2019
Patent Application Number
14706677
Date Filed
May 7, 2015
Patent Citations Received
Patent Primary Examiner
Patent abstract
A method may include receiving a chat conversation between a first user and second user pertaining to a customer service issue, determining a tagged term associated with the chat conversation based upon a tag indicator, and determining whether the tagged term relates to an existing tagged term in a set of tagged terms. When the tagged term relates to the existing tagged term, the chat conversation may be associated with the existing tagged term and a counter incremented for the existing tagged term. The method may then present a subset of the set of tagged terms.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.
