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US Patent 10448887 Biometric customer service agent analysis systems and methods

Patent 10448887 was granted and assigned to Mattersight Corporation on October, 2019 by the United States Patent and Trademark Office.

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Patent Citations Received
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US Patent 12105787 Paired smart rings for accessing resources
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Patent abstract

Devices, systems, and methods to receive and analyze biometric measurements from a customer service agent are provided. The analysis of the biometric measurements may be used to identify correlations between the biometric measurements, agent health, and agent performance. These correlations may then be used to route communications to the agent and/or modify the performance and/or increase the heath of the agent. The biometric measurements may also be correlated to an empathy level of the agent.

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Patent Inventor Names
Christopher Danson0
William Duane Skeen0
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=104488870
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Infobox
Is a
Patent
Patent
0
Patent Applicant
Mattersight Corporation
Mattersight Corporation
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Current Assignee
Mattersight Corporation
Mattersight Corporation
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
104488870
Date of Patent
October 22, 2019
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Patent Application Number
153350060
Date Filed
October 26, 2016
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=104488870
Patent Citations Received
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US Patent 10904388 Reprioritizing waitlisted callers based on real-time biometric feedback
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Patent Primary Examiner
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Bruk A Gebremichael
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Edits on 27 Sep, 2022
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Website URL
https://pdfpiw.uspto.gov/.piw?Docid=10448887
Edits on 9 Feb, 2022
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Patent citations received
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US Patent 10904388 Reprioritizing waitlisted callers based on real-time biometric feedback
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 US Patent 10448887 Biometric customer service agent analysis systems and methods

Infobox
Is a
Patent
Patent
Patent applicant
Mattersight Corporation
Mattersight Corporation
Current assignee
Mattersight Corporation
Mattersight Corporation
Patent jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent number
10448887
Date of patent
October 22, 2019
Patent application number
15335006
Date Filed
October 26, 2016
Patent primary examiner
‌
Bruk A Gebremichael

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