Patent attributes
Methods, systems, and computer program products for determining a recommended set of actions from operational data are provided herein. A computer-implemented method includes associating multiple action templates with a set of operational data corresponding to a query; selecting a first action template from the multiple action templates; identifying one or more attributes associated with the first action template; forming a first step of a resolution action in response to the query by populating the first action template with at least one of the attributes; repeating, based on the first step of the resolution action and the set of operational data, said selecting, said identifying, and said forming for at least a second action template to form a second step of the resolution action; and outputting the resolution action, wherein the resolution action comprises a fixed sequence of at least the first step and the second step.
