Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Qingzi Vera Liao0
Biplav Srivastava0
Pavan Kapanipathi Bangalore0
Date of Patent
February 18, 2020
0Patent Application Number
160485260
Date Filed
July 30, 2018
0Patent Citations
Patent Primary Examiner
Patent abstract
A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.
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