US Patent 10580014 System and method for payment card industry compliance
Patent 10580014 was granted and assigned to Avaya on March, 2020 by the United States Patent and Trademark Office.
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Patent abstract
A system for providing Payment Card Industry (PCI) compliance for a contact center is disclosed. The system includes a monitoring module configured to monitor a communication session between an agent and a customer. At least one image associated with the agent's computer screen is captured during the communication session. An analysis module is configured to compare the at least one image with at least one predefined image. A control module is configured to control a recording of information associated with the communication session based on the comparison.
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Patent Inventor Names
Gerard Carty0
Thomas J. Moran0
Edits on 28 Sep, 2022
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Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
105800140
Date of Patent
March 3, 2020
0Patent Application Number
143026430
Date Filed
June 12, 2014
0Patent Primary Examiner
Edits on 1 Feb, 2022
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US Patent 10580014 System and method for payment card industry compliance
Infobox
Is a
Patent applicant
Current assignee
Patent jurisdiction
Patent number
10580014
Date of patent
March 3, 2020
Patent application number
14302643
Date Filed
June 12, 2014
Patent primary examiner
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