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US Patent 10637991 Systems and methods for intelligent routing call center solutions

Patent 10637991 was granted and assigned to Allstate on April, 2020 by the United States Patent and Trademark Office.

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Is a

Patent

Patent attributes

Patent Applicant

Allstate

Current Assignee

Allstate

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

106379910

Date of Patent

April 28, 2020

Patent Application Number

165425870

Date Filed

August 16, 2019

Patent Citations

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US Patent 10115130 Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

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US Patent 10389872 Using calling party number for caller authentication

Patent Citations Received

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US Patent 12014584 Systems and methods for contact center channel merging

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US Patent 11641424 Call routing using artificial intelligence

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US Patent 11431848 Machine-learning system for incoming call driver prediction

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US Patent 11924380 Machine-learning system for incoming call driver prediction

Patent Primary Examiner

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Rasha S. Al-Aubaidi

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