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US Patent 10642889 Unsupervised automated topic detection, segmentation and labeling of conversations

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US Patent 11948577 Analysis of digital voice data in a data-communication server system
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US Patent 11934432 Systems and methods for dynamic labeling of real-time communication sessions
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US Patent 11914632 Intelligent media data explorer
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=106428890
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US Patent 11700332 Apparatuses and methods involving a contact center virtual agent
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US Patent 11663824 Document portion identification in a recorded video
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Infobox
Is a
Patent
Patent
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
106428890
Date of Patent
May 5, 2020
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Patent Application Number
158340900
Date Filed
December 7, 2017
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=106428890
Patent Citations
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US Patent 10079937 System and method for providing agent assistance in contact centers
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US Patent 10134400 Diarization using acoustic labeling
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US Patent 10516782 Conference searching and playback of search results
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US Patent 10522151 Conference segmentation based on conversational dynamics
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Patent Citations Received
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US Patent 11445063 Apparatuses and methods involving an integrated contact center
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US Patent 11575791 Interactive routing of data communications
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US Patent 11580496 Managing meeting divergence
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US Patent 11589083 Machine learning techniques for detecting surges in content consumption
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US Patent 11630958 Determining topic labels for communication transcripts based on a trained generative summarization model
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Patent Primary Examiner
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Jorge A Casanova
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Edits on 19 Apr, 2023
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Golden AI
edited on 19 Apr, 2023
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Golden AI
edited on 23 Feb, 2023
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Patent Citations Received
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US Patent 11589083 Machine learning techniques for detecting surges in content consumption
0
Edits on 15 Feb, 2023
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Golden AI
edited on 15 Feb, 2023
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US Patent 11580496 Managing meeting divergence
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Edits on 8 Feb, 2023
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Golden AI
edited on 8 Feb, 2023
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Patent Citations Received
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US Patent 11575791 Interactive routing of data communications
0
Edits on 26 Sep, 2022
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Golden AI
edited on 26 Sep, 2022
Edits on 26 Sep, 2022
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Golden AI
edited on 26 Sep, 2022
Edits on 24 Sep, 2022
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Golden AI
edited on 24 Sep, 2022
Edits on 19 Sep, 2022
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Golden AI
edited on 19 Sep, 2022
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Patent Citations Received
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US Patent 11445063 Apparatuses and methods involving an integrated contact center
0

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