Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
January 5, 2021
Patent Application Number
16661593
Date Filed
October 23, 2019
Patent Citations
Patent Primary Examiner
Patent abstract
An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.
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