US Patent 10901992 System and method for efficiently handling queries

A system and method for handling queries. The method includes receiving a query; determining, based on the received query, a best matching template question; selecting, from among a plurality of question templates, a question template for responding to the query, wherein the selected question template includes the determined best matching template question and a set of answers assigned to the selected question template; and generating, based on the selected question template, a response to the query.