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US Patent 10931825 Contact center interaction routing using machine learning
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Patent
Date Filed
October 26, 2018
Date of Patent
February 23, 2021
Patent Application Number
16172086
Patent Citations Received
US Patent 11882241 Profile-based contact center request routing
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US Patent 11475327 Apparatus and method for multivariate prediction of contact center metrics using machine learning
Patent Inventor Names
Ambareesh Revanur
0
Manigandan Ms
0
Sateesh Kumar Potturu Naga Venkata
0
Patent Jurisdiction
United States Patent and Trademark Office
Patent Number
10931825
Patent Primary Examiner
Ahmad F. Matar
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