US Patent 10949765 Automated inference of evidence from log information

A device may receive a first sample. The device may identify a plurality of second samples that are similar to the first sample. The plurality of second samples may correspond to service tickets that have previously been processed. The device may obtain or determine log information identifying a plurality of events associated with the first sample. The device may determine respective probabilities of occurrence corresponding to the plurality of second samples. A probability of occurrence, for a particular second sample, may identify a likelihood of receiving a corresponding service ticket within a particular time period of occurrence of the plurality of events. The device may assign ranks to the plurality of second samples based on the respective probabilities of occurrence. The device may provide information identifying the ranks and the plurality of second samples.