Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Puneit Dua0
Elizabeth Flowers0
Eric Balota0
Shanna L. Phillips0
Date of Patent
April 6, 2021
0Patent Application Number
154955790
Date Filed
April 24, 2017
0Patent Citations
Patent Citations Received
Patent Primary Examiner
Patent abstract
A heuristic engine includes capabilities to collect an unstructured data set and a current business context. Providing a heuristic algorithm, executing within the engine, with the data set and the context may allow determination of predicted future contexts and subsequent actions that refine and improve the quality of service provided to a customer. Such heuristic algorithms may learn from past data transactions and appropriate correlations with events and available data.
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