Patent attributes
A system for connection channel adaption using robotic automation is provided. The system comprising a first processing device configured to: establish a first communication channel with a user device associated with the user; receive, via the first communication channel, a first user input from the user on the user device for interacting with an entity platform; train a robotic process automation module based on the first user input, wherein the robotic process automation module is trained to execute the first user input on the entity platform via one or more communication channels; based on detecting the termination of the first communication channel, automatically establish the second communication channel with the user device; and execute the first user input on the entity platform, wherein the robotic process automation module simulates the first user input with a user interface by interacting directly with a presentation layer of the entity platform.
