US Patent 10979563 Non-resident initiated communication with a controlled-environment facility resident

Systems and methods for initiating communication with a controlled-environment facility resident by a non-resident may employ a controlled-environment facility secure communication platform that receives an incoming communication request from a non-resident, directed to a telephone number assigned to a controlled-environment facility resident and/or a controlled-environment facility media and/or communications device associated with the resident, for a communication with the resident. The facility secure communication platform sends an event notice to the device associated with the resident or a controlled-environment facility media and/or communications terminal associated with the resident, in response to receipt of the incoming communication request. The device or terminal presents an option to accept the event notice and the controlled-environment facility secure communication platform and/or the device or terminal connects an outgoing communication from the device or terminal to a device associated with the non-resident, in response to acceptance of the event notice.