US Patent 11010820 Request fulfillment system, method, and media

Systems, methods, and apparatus are disclosed for generating and processing natural language requests. A request processing system processes a received natural language request to identify an intent of the natural language request and a confidence level of the identified intent. In response to the confidence level of the identified intent not satisfying a threshold level, the request processing system sends the natural language request to the fulfillment computing device for further processing by a person associated with the fulfillment computing device. In response to the confidence level satisfying the threshold level, the request processing system proceeds with fulfilling the request per the identified intent.