Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Kory Michael Upton0
Peter H. McKenna0
Allen J. Guidry0
Darrius M. Jones0
Enrique Tamayo0
Julio Estevez-Breton0
Date of Patent
May 18, 2021
Patent Application Number
16880904
Date Filed
May 21, 2020
Patent Citations
Patent Citations Received
Patent Primary Examiner
Patent abstract
Methods and systems for routing calls based on a minimum expected delay, classification, and priority of the call are provided. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.
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