Patent attributes
Various embodiments of the invention provide methods, systems, and computer-program products for handling a call reaching a party's voicemail. A predictive model is used to generate a first probability of an outcome occurring as a result of leaving a voicemail message and a second probability of the outcome occurring as a result of sending a text message. If the first probability is greater, an IVR uses DTMF tone(s) to bypass a greeting on the voicemail so that a message can be recorded with minimal time. If the second probability is greater, the call is ended and an email is sent to the party's service provider using an email address comprising a mobile number for the party and a domain portion specific to the provider. As a result, the provider delivers a text message to the party with the body of the message including the content of the email.
