US Patent 11108996 Two-way intercept using coordinate tracking and video classification

A system comprising a coordinate tracking engine and a video classification engine communicably coupled to a notification engine. The coordinate tracking engine detects that geographical coordinates of a mobile device indicate that an account holder is within a threshold distance of a physical branch of an institution. The notification engine retrieves account information for the account holder. The coordinate tracking engine further detects that the account holder has arrived at the physical branch. The video classification engine captures video frames of an entrance to the physical branch and identifies the account holder. The notification engine further determines an institutional representative associated with the account holder is available at the physical branch, notifies the representative of the arrival of the account holder, and presents account information for the account holder.