US Patent 11138168 Data analysis and support engine

A machine learning computing system for predicting a probability of success of an identified computing device error condition may include at least a first data repository storing a plurality of historic data records corresponding to one or more computing device error conditions and a second data repository storing a plurality of solutions to each of the computing device error conditions stored in the first data repository. A server is configured to receive a computing device error message from at least one computing center device and analyze the computing device error message to identify an associated error condition category. The server identifies at least two solutions to an associated error condition and predict a probability of success for each of the at least two solutions. The server then initiates at least one solution that has a greatest probability of success and updates the second data repository.