Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Troy Elliott Molander0
Ricky Gene Burnett0
Steven Shaun McIntyre0
Date of Patent
November 9, 2021
0Patent Application Number
202006170
Date Filed
June 17, 2020
0Patent Primary Examiner
Patent abstract
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
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