Embodiments include validating a user for performing a service procedure for a system and customizing the system for the user for the service procedure. An example computer-implemented method includes validating authorization of the user based on authentication data from a tag uniquely identifying the user. The method further includes receiving attribute data for the user from the tag. The method further includes generating and/or adapting a set of service procedure instructions that are customized for the user based on the attribute data. The method further includes displaying the set of service procedure instructions that are customized for the user.