Patent attributes
The present disclosure relates to chatbot systems, and more particularly, to techniques for detecting that there are multiple intents represented in an utterance and then matching each detected intent to an intent associated with a chatbot in a chatbot system. In certain embodiments, a chatbot system receives an utterance from a user. A language of the utterance is determined and a set of rules identified for the language of the utterance. The utterance is parsed to extract information relating to the sentence structure of the utterance. The set of one or more rules is used to (1) determine whether the utterance is formed of two or more parts that each correspond to a separate intent of a user, and (2) split the utterance into the two or more parts for separate processing including matching of each user intent to an intent configured for a chatbot.
